Returns & Exchanges

At London Lash Pro, we want you to be completely satisfied with your professional supplies; however, if you are not happy with your purchase, you can return unopened and unused items within 14 days of receipt.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization form.

• 2.
  Secure Packaging

  Carefully pack your items in their original, unopened packaging to ensure they are not damaged during transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send the package to our London distribution center.

• 4.
  Refund Processing

  Once our quality control team inspects and approves the returned items, your refund will be issued to your original payment method within 5-7 business days.