Frequently Asked Questions
Everything you need to know about your London Lash Pro order.
How long does shipping take for UK orders?
We offer standard and express shipping options. Standard shipping typically takes 2-3 business days, while next-day delivery is available for orders placed before 4 PM Monday through Friday.
Do you ship your eyelash extension supplies internationally?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for professional products?
We accept returns on unopened and unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on adhesive or tweezers that have been opened.
Are your lash adhesives cruelty-free and vegan?
Yes, all London Lash Pro adhesives and liquids are 100% cruelty-free and vegan-friendly, ensuring high performance without compromising on ethics.
How should I store my lash adhesive to ensure it stays fresh?
Adhesives should be stored in a cool, dry place away from direct sunlight. We recommend using an airtight container with silica gel to maintain the perfect humidity level.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly to ensure fast delivery. Please contact our customer service team immediately via live chat or email if you need to make changes, though we cannot guarantee modifications once processing has begun.